{"id":323,"date":"2022-10-12T17:22:12","date_gmt":"2022-10-12T17:22:12","guid":{"rendered":"https:\/\/borderpage.com\/charlesmacpherson-hr\/?page_id=323"},"modified":"2023-02-01T11:28:06","modified_gmt":"2023-02-01T16:28:06","slug":"about-charles","status":"publish","type":"page","link":"https:\/\/borderpage.com\/charlesmacpherson-hr\/about-charles\/","title":{"rendered":"About Charles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"323\" class=\"elementor elementor-323\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d5f83af elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d5f83af\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div 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*\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);-ms-flex-negative:0;flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:-webkit-box;display:-ms-flexbox;display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text 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.elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ccb0d elementor-widget elementor-widget-heading\" data-id=\"71ccb0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">ABOUT<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b31654 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b31654\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-addf822 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"addf822\" data-element_type=\"widget\" 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menu-item-object-page menu-item-391\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/about-charles\/\" class=\"elementor-item\">About Charles<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-390\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/clients-2\/\" class=\"elementor-item\">Corporate Clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-389\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/books\/\" class=\"elementor-item\">Books<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-388\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/privacy-policy\/\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" 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href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/clients-2\/\" class=\"elementor-item\" tabindex=\"-1\">Corporate Clients<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-389\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/books\/\" class=\"elementor-item\" tabindex=\"-1\">Books<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-388\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/privacy-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6807616 elementor-hidden-mobile\" data-id=\"6807616\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-73dc852\" data-id=\"73dc852\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2a28c6 elementor-widget elementor-widget-heading\" data-id=\"e2a28c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Charles MacPherson\n<br>Founder & President<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-22a061b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22a061b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dae63d4\" data-id=\"dae63d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2943825 content elementor-widget elementor-widget-text-editor\" data-id=\"2943825\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>After nearly a decade serving as major-domo, overseeing more than thirty household staff for one of Canada\u2019s most prominent families, Charles set his sights on starting his own business. In 1996, he founded Charles MacPherson Associates (CMA), and began providing his household management expertise to high-net-worth and ultra high-net-worth clients.<\/p><p><span style=\"color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-af10328-font-family ), Helvetica,Arial,sans-serif; font-size: var( --e-global-typography-af10328-font-size ); font-weight: var( --e-global-typography-af10328-font-weight ); letter-spacing: var( --e-global-typography-af10328-letter-spacing ); word-spacing: var( --e-global-typography-af10328-word-spacing );\">In 2009, Charles opened The Charles MacPherson Academy, located in Toronto, Canada, in response to the demand for highly skilled, professionally trained private service professionals. The Academy educates and equips butlers, house managers, housekeepers, and other domestic staff to meet modern-day service expectations.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dafabfb\" data-id=\"dafabfb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c87dd15 elementor-widget elementor-widget-image\" data-id=\"c87dd15\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"380\" height=\"532\" src=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-content\/uploads\/2022\/10\/CM-portrait-v3-20210420.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-content\/uploads\/2022\/10\/CM-portrait-v3-20210420.jpg 380w, https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-content\/uploads\/2022\/10\/CM-portrait-v3-20210420-214x300.jpg 214w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-e02a256 content elementor-widget elementor-widget-text-editor\" data-id=\"e02a256\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Today, CMA recruits and places household staff, educates and trains private service professionals, and consults for HNW and UHNW families on matters related to household management and operations. With this foundation and his keen understanding of clients\u2019 service expectations, Charles has expanded the business into hospitality and customer service training and advisory.<\/p><p>Over the last two decades, Charles has built a reputation as a global authority in the butler and household management fields for private residential, hospitality, and customer service sectors worldwide. He has established butler department standards and trained butlers for the Queen Mary II, Four Seasons Hotel Shanghai, Aria Resort and Casino Las Vegas, Wynn Macau, and Taj Hotels, Resorts and Palaces.\u00a0He has also delivered a number of customer service improvement initiatives with a wide range of clients, including Louis Vuitton, The Ford Motor Company, The Boston Consulting Group, Royal Bank of Canada, and Astellas Pharma, to name a few.<\/p><p>In addition to his responsibilities at CMA, Charles has published four books: \u2018The Butler Speaks\u2019, \u2018The Pocket Butler\u2019, \u2018The Pocket Butler\u2019s Guide to Travel\u2019, and \u2018The Pocket Butler\u2019s Guide to Good Housekeeping\u201d. His first book, \u2018The Butler Speaks\u2019 is now in its fifth printing. You may have also heard Charles on CBC radio speaking about butling, manners and etiquette. For the past ten years, Charles has served as the \u2018Resident Butler\u2019 on The Marilyn Denis Show, a national daytime lifestyle TV series.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ABOUT Charles MacPherson Founder &#038; President After nearly a decade serving as major-domo, overseeing more than thirty household staff for one of Canada\u2019s most prominent families, Charles set his sights on starting his own business. In 1996, he founded Charles MacPherson Associates (CMA), and began providing his household management expertise to high-net-worth and ultra high-net-worth [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-323","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages\/323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/comments?post=323"}],"version-history":[{"count":34,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages\/323\/revisions"}],"predecessor-version":[{"id":1379,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages\/323\/revisions\/1379"}],"wp:attachment":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/media?parent=323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}