{"id":284,"date":"2022-10-12T16:15:28","date_gmt":"2022-10-12T16:15:28","guid":{"rendered":"https:\/\/borderpage.com\/charlesmacpherson-hr\/?page_id=284"},"modified":"2022-12-23T02:49:14","modified_gmt":"2022-12-23T07:49:14","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/borderpage.com\/charlesmacpherson-hr\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"284\" class=\"elementor elementor-284\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d5f83af elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d5f83af\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cec0394\" data-id=\"cec0394\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-110eb60 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"110eb60\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d456e7e elementor-hidden-mobile\" data-id=\"d456e7e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e878784 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e878784\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0b065c7 sideverticalmenu\" data-id=\"0b065c7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42d755c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"42d755c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);-ms-flex-negative:0;flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:-webkit-box;display:-ms-flexbox;display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;-webkit-box-flex:1;-ms-flex-positive:1;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0;-ms-flex-negative:100;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left 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.elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ccb0d elementor-widget elementor-widget-heading\" data-id=\"71ccb0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">Training<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b31654 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b31654\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-addf822 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"addf822\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-nav-menu.min.css\">\t\t\t<nav migration_allowed=\"1\" migrated=\"0\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-addf822\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-296\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/training\/\" class=\"elementor-item\">Training<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-295\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/customer-service\/\" class=\"elementor-item\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-294\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/hotel-butler-training\/\" class=\"elementor-item\">Hotel Butler Training<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-addf822\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-296\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/training\/\" class=\"elementor-item\" tabindex=\"-1\">Training<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-295\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/customer-service\/\" class=\"elementor-item\" tabindex=\"-1\">Customer Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-294\"><a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/hotel-butler-training\/\" class=\"elementor-item\" tabindex=\"-1\">Hotel Butler Training<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6807616 elementor-hidden-mobile\" data-id=\"6807616\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-73dc852\" data-id=\"73dc852\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2a28c6 elementor-widget elementor-widget-heading\" data-id=\"e2a28c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Through the Butler\u2019s Eye<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e02a256 elementor-widget elementor-widget-text-editor\" data-id=\"e02a256\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Customer Service Through the Butler\u2019s Eye\u00a9 is a training program developed by Charles MacPherson and his team. This program equips front-line employees in any industry with the knowledge and tools to deliver outstanding service with the same keen and comprehensive attention to detail that is the definition of the quintessential butler.<\/p><p>What is the Customer Service Through the Butler\u2019s Eye\u00a9 training program?<\/p><ul><li>It provides your employees with the knowledge and tools to provide exceptional customer service and gives them the confidence to succeed in building an attentive and genuine rapport with customers<\/li><li>It gives your employees a true understanding of the butler\u2019s service-oriented mindset so that they are able to attend to customers in a thoughtful way, anticipating their needs and creating a positive customer experience<\/li><li>It\u2019s about getting your employees to actively listen to the customer so that they can put them at ease, respond in an appropriate manner, communicate clearly, and ensure the customer is delighted at every interaction<\/li><\/ul><p>\u00a0<\/p><p>In short, Customer Service Through the Butler\u2019s Eye\u00a9 enhances the customer experience at each and every point of contact with front-line employees. Delivered on-site with anecdotes to illustrate key lessons, group activities and discussion, this is a program that provides a unique approach to customer service training that\u2019s sure to keep everyone entertained.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b8c63 elementor-widget elementor-widget-text-editor\" data-id=\"45b8c63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Customer Service Lunch &amp; Learn Series<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6da72 elementor-widget elementor-widget-text-editor\" data-id=\"3f6da72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Charles MacPherson Associates offers a number of customer service lunch and learn training sessions for organizations looking to develop the knowledge and skills necessary to deliver an exceptional experience at each touchpoint in the customer journey. We\u2019ve had the pleasure of working with organizations across a number of industries, from retail to financial to automotive and everything in-between. We know that service skills are at the heart of delighting customers.<\/p><p>We currently offer the following Customer Service Through the Butler\u2019s Eye\u00a9 Lunch &amp; Learn Training Sessions, which can be purchased individually, combined, or mixed and matched into a series:<\/p><ul><li>The Customer Experience<\/li><li>First Impressions &amp; Business Etiquette<\/li><li>The Customer Journey<\/li><li>Dining Etiquette &amp; Conversation<\/li><\/ul><p>Each training session ranges in duration from ~45-90 minutes each, based on the subject matter, number of attendees, and method of delivery. These sessions are delivered onsite in your office to accomodate the busy schedules of your employees and can be scheduled on a weekly, monthly or quarterly cadence.<\/p><p>For more information, click <a href=\"https:\/\/borderpage.com\/charlesmacpherson-hr\/contact-us\/\">here<\/a>\u00a0to contact us, or call\u00a0(416) 369-1146 to speak with a member of our team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Training Customer Service Through the Butler\u2019s Eye Customer Service Through the Butler\u2019s Eye\u00a9 is a training program developed by Charles MacPherson and his team. This program equips front-line employees in any industry with the knowledge and tools to deliver outstanding service with the same keen and comprehensive attention to detail that is the definition of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages\/284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/comments?post=284"}],"version-history":[{"count":10,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages\/284\/revisions"}],"predecessor-version":[{"id":1026,"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/pages\/284\/revisions\/1026"}],"wp:attachment":[{"href":"https:\/\/borderpage.com\/charlesmacpherson-hr\/wp-json\/wp\/v2\/media?parent=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}